Household Maid (LMO/TS2)

JOB PURPOSE

 

Under the supervision of the Senior Household Maid, the Household Maid is responsible for carrying out housekeeping activities in the official residence of The Governor-General.   This role requires knowledge of household items and their care and customer service.

 

The incumbent seeks to achieve the job purpose by embracing, demonstrating and contributing to the Vision of the Office of The Governor-General and Staff: “A culture of excellence through people, performance and partnerships”.

 

KEY OUTPUTS

 

  1. Housekeeping services

 

KEY AREAS OF RESPONSIBILITY

 

Management/Administrative Responsibilities

 

Not applicable

 

Technical/Professional Responsibilities

The incumbent performs a range of housekeeping duties in keeping with the Standard Operating Procedures.  These include but are not limited to the following:

  1. Dusts, wipes and cleans all wall, ceiling, doors and frames, mirrors, dressing tables, night stands, closets, tables, desks, lamps and shades, appliances and other fixtures and fittings in assigned areas.
  2. Cleans and disinfects telephone instruments.
  3. Sweeps, mops and polishes floor areas, paying keen attention to corners and skirting boards.
  4. Cleans and polishes brass, gold or silver fixtures and fittings to include door knobs, door hinges, key-hole covers, window levers, window and door stops using appropriate chemicals and techniques.
  5. Clears and washes trash bins and inserts liners.
  6. Carries out bed-making procedures in keeping with Standard Operating Procedures, including fitting and/or removing mattress covers, bed skirting, bed sheets, blankets, spreads, pillows and other decorative items.
  7. Dusts and dry-vacuums drapes, sofas, and chairs. Vacuums carpets and rugs.  Carries out spot cleaning procedures as required.
  8. Cleans and disinfects bathrooms from top to bottom to include cobwebbing, cleaning tiled surfaces, mirrors, sinks, vanities, fixtures and fittings, shower curtains, bathtub, drain holes, water closet, and floors.
  9. Applies appropriate rotation techniques for bath linens and toiletries in keeping with standard operating procedures.
  10. Cleans corridors, elevator, stairways and handrails, applies appropriate cleaning methods to each.
  11. Cleans windows, blinds, and insect screens.
  12. Performs turn-down services in bedrooms in keeping with standard operating procedures.
  13. Thoroughly cleans all tools and equipment used in housekeeping activities after each use.
  14. Reports damage to tools, equipment, linens and other articles that occur while in your care.
  15. Performs other related duties as required.

Departmental Human Resource Responsibilities

Not applicable

 

Other Responsibilities

Provide support services for events as required

 

PERFORMANCE MEASURES

  1. Furnishings, brassware, silverware, fixtures and fittings, rugs, carpets, drapes, bedding in all areas are maintained in a clean and attractive manner and to the required standard.
  2. Equipment and tools assigned are appropriately maintained.
  3. The standards of customer service, personal presentation, efficiencies and cleanliness are upheld and or exceeded.

 

REQUIRED KNOWLEDGE SPECIFIC TO THE POSITION

 

  1. Knowledge of brassware, silverware, antiques and their care; knowledge of fabric and garments and care; knowledge of household furnishings and their care.
  2. Knowledge of chemicals used in housekeeping operations and their correct application.
  3. Knowledge of the operation and care of industrial and domestic machines and equipment.
  4. Understanding of health and safety issues.

REQUIRED COMPETENCIES & ATTRIBUTES

  1. Loyal, composed, trustworthy and demonstrates impeccable integrity.
  2. Able to organize, set priorities, multi-task and meet deadlines.
  3. Able to anticipate customer needs, change goals and direction quickly.
  4. A problem-solving and results-driven individual with an eye for details.
  5. Confidential and professional in personal conduct and execution of duties.

 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • NCTVET/HEART Certification in Housekeeping Operations
  • Completion of secondary level education
  • At least two (2) years’ experience working in a similar capacity.

 

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

The Household Maid is expected to take a non-traditional approach to working hours. This means that he or she may be required to work a flexible schedule which will include at times long hours, work on weekends and Public Holidays.

 

This position requires spending long hours on one’s feet and often having to lift objects, such as linen bags and storage containers.

 

AUTHORITY TO:

  • Recommend replacement of household items within job scope

 

 

LIAISE WITHIN THE OFFICE:

 

POSITION TITLE PURPOSE OF COMMUNICATION
Household Supervisor

 

Receive instructions and provide information

 

Senior Household Maid

 

Receive instructions and provide information

 

 

LIAISE EXTERNALLY TO THE OFFICE:

 

POSITION TITLE PURPOSE OF COMMUNICATION
 

Not applicable

 

 

 

 

You may email your application letter and resume to humanresources@kingshouse.gov.jmPlease state the post of interest in the subject line. Applications close June 19, 2022.

We appreciate all interests; however, we will respond only to candidates shortlisted.